Returns & Exchanges
Due to the perishable nature of our products, Cool Hog Snacks cannot accept returns on food items, but we are committed to making it right if your order arrives damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a refund or replacement request.
Document the Issue
Take clear photos of the shipping box, the product packaging, and the specific damage or error encountered.
Contact Support
Email our team at [email protected] with your order number and the photos you collected.
Internal Review
Our quality control team will review your claim within 48 business hours to verify the snack quality standards.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing